The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation

Abstract

This article aims to divulge the importance of quality administration factor and hospitality in a property situated in south zone, in the city of Rio de Janeiro – RJ, which is available on Airbnb platform as a shared means of accommodation. The objective is to analyze the importance of quality administration and hospitality in “Comfort” and “Welfare” advertisements, to highlight the consequences for tourism trade with the growth of shared hosting, illustrate how the internet facilitates the diffusion of that kind of hosting and observe the experiences significance as a propelling agent for guest and hosts to join the shared hosting. The research was carried out methodologically in a qualitative exploratory-descriptive way, based on the opinion left on 95 public comments written by guests on Airbnb platform and bibliographic survey on the theme of shared hosting. Thus, it contributes to studies about the relationship between shared accommodations and quality management in hospitality. In the end, it was suggested the implementation of quality management in hospitality as a customer evaluation item in the Airbnb platform.