Knowledge management and organizational performance

Analysis in the chilean educational context

Authors

DOI:

https://doi.org/10.34024/prometeica.2025.32.19799

Keywords:

knowledge, knowledge management, performance, education in Chile

Abstract

This paper examines the relationship between knowledge management dimensions (creation, sharing and application) within the organizational performance of primary and secondary education institutions. For this purpose, under a quantitative and exploratory approach, surveys were applied to teachers and administrators of these institutions located in the south of Chile with knowledge and/or experience in educational management, using the partial least squares structural equations model for the analysis. The results indicate that the creation, sharing, and application of knowledge positively and significantly impact the organizational performance of primary and secondary educational institutions. This can contribute to defining and implementing policies and mechanisms that promote knowledge management within these institutions, where they must constantly implement actions to improve their results due to ongoing changes in their settings.

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Author Biographies

  • Yarisel Bueno-Broterson, University of Bío-Bío

    Yarisel Bueno Broterson holds a Bachelor’s degree in Economics (2014) and a Master’s in Management (2019) from the University of Camagüey, Cuba. She is currently a Ph.D. candidate in Economics and Information Management (DEGI) at the University of Bío-Bío, Chile. Her research interests focus on digital knowledge management and organizational behavior in Chilean public institutions. She serves as a research assistant at the Faculty of Business Sciences of the University of Bío-Bío, where she has contributed to academic research published in scientific journals. Among these publications are: “Desafíos enfrentados por las organizaciones en Latinoamérica durante 1975-2021. Consideraciones postpandemia: resultados desde un análisis bibliométrico” (2023); “Relación entre el liderazgo y la gestión del conocimiento, y su incidencia en el comportamiento organizativo” (2024). In addition, she has participated in scientific conferences, showcasing her work as a doctoral student.

  • Sergio Araya-Guzmán, University of Bío-Bío

    Sergio Araya-Guzmán is a Professor and Director of the Information Systems Department at the University of Bío-Bío, Chile. He teaches information systems courses at both undergraduate and graduate levels. He has secured research grants in the field of information systems and has actively participated in academic events at both national and international levels. His research focuses on Knowledge Management and Information Systems, examining their relationship with organizational and psychosocial aspects. Among his recent works are: “Efectos del liderazgo auténtico en el teletrabajo y su impacto en la satisfacción laboral y el compromiso organizacional en la administración universitaria” (2023), “Tecnoestrés y su efecto en la productividad en estudiantes universitarios en tiempos de COVID-19” (2022), and “Explorando la incidencia de creadores e inhibidores de Tecnología en la Satisfacción Laboral y el Compromiso Laboral en usuarios finales de Tecnologías de la Información y las Comunicaciones” (2021).

  • Cristian Salazar-Concha, Austral University of Chile

    PhD. Cristian Salazar-Concha is an Associate Professor of Management Information Systems and Director of the Institute of Administration at the Universidad Austral de Chile. He earned his Ph.D. in the Information and Knowledge Society from the Universitat Oberta de Catalunya. His research focuses on information systems, technostress, and telework, areas in which he has made significant contributions through publications in high-impact journals. In addition, he has secured research grants in the field of information systems and has participated in academic events both nationally and internationally. Among his notable works are: “Employee Technostress: Analyzing the Influence of Sociodemographic Characteristics on Techno-Stressors and Their Consequences” (2024), “Analyzing the Evolution of Technostress: A Science Mapping Approach” (2021), and “Tecnoestrés. Evolución del concepto y sus principales consecuencias” (2020). His teaching and research efforts have been widely recognized, reflecting his influence on the development of the discipline.

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Received 2024-12-06
Accepted 2025-07-24
Published 2025-10-04

How to Cite

Bueno-Broterson, Y., Araya-Guzmán, S., & Salazar-Concha, C. (2025). Knowledge management and organizational performance: Analysis in the chilean educational context. Prometeica - Journal of Philosophy and Science, 32, e19799 (1-22). https://doi.org/10.34024/prometeica.2025.32.19799